Privacy Policy

1. Who We Are

Lynette Owens & Associates, LLC is an independent incentive travel and meeting management/marketing firm specializing in incentive programs and meeting management, primarily for the insurance industry. We provide marketing and sales support services on behalf of a select group of premier hotels and resorts, and we help organizations design, plan, and execute incentive travel and meeting programs.

Mailing address: P.O. Box 33459, Indialantic, FL 32937

2. Information We Collect

We collect information in the following ways:

Information you provide directly. When you submit an inquiry through our "Inquire Now" form or otherwise contact us through the Site, we may collect your name, email address, phone number, company name, job title, and any details you include in your message about your organization's incentive travel or meeting needs.

Information collected through interactive tools. We may offer interactive tools on the Site, such as a program calculator or budget/ROI estimator, designed to help you model the potential value of an incentive travel program. If you use a tool like this, we may collect the business information you enter (such as producer or attendee counts, program budget assumptions, or industry details) along with your contact information, so that we can follow up with a tailored proposal or consultation. As these tools are introduced, we will update this policy to describe them specifically if their data practices differ from what is described here.

Scheduling a consultation. If you select "Schedule Consultation," a booking window provided by Calendly, LLC opens on the Site. Calendly collects the information you enter to book a meeting, such as your name, email address, the time you choose, and your answers to the questions on the booking form, and shares it with us so we can prepare for and hold the meeting. Calendly handles this information under Calendly's privacy notice. The booking window and Calendly's code are not loaded unless you interact with that button.

Information collected automatically. Like most websites, our hosting environment automatically logs certain technical information when you visit the Site, such as your IP address, browser type, device type, referring/exit pages, and the date and time of your visit. This information is generally used for security, troubleshooting, and basic site administration, and is not used to individually identify you unless combined with information you've provided directly.

Cookies. The Site may use cookies or similar technologies that are standard to WordPress-hosted sites, such as cookies that support basic site functionality and security. We do not currently use analytics or advertising tracking cookies. If you open the scheduling window described above, Calendly may set its own cookies or similar technologies to operate its booking tool; these are governed by Calendly's privacy notice. If we add analytics, advertising, or other tracking technologies in the future, we will update this policy accordingly and, where required by law, provide appropriate notice or consent mechanisms.

We do not knowingly collect payment card information, government identification numbers, or other sensitive personal information through the Site.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and requests for proposals or consultations
• Model, price, and design incentive travel and meeting programs based on information you provide
• Communicate with you about our services, including follow-up correspondence related to your inquiry
• Coordinate with hotel, resort, and destination management partners as needed to fulfill a specific request you've made
• Maintain, secure, and improve the Site
• Comply with legal obligations and enforce our rights

We do not use information collected through the Site for automated decision-making that produces legal or similarly significant effects on you.

4. How We Share Your Information

We do not sell your personal information.

We may share information you provide with:

• Hotel, resort, and destination partners - when necessary to source, quote, or coordinate a specific program or site visit you've inquired about
• Service providers - vendors who support our business operations, such as our website host, email provider, scheduling provider (Calendly), and IT support, who are authorized to use your information only as needed to provide these services to us
• Legal and safety purposes - if required by law, subpoena, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others

If LOA is ever involved in a merger, acquisition, or sale of assets, information we hold may be transferred as part of that transaction, subject to the terms of this policy or a successor policy of which you will be notified.

5. Data Retention

We retain the information you submit for as long as reasonably necessary to respond to your inquiry, maintain our business records, and comply with legal, accounting, or reporting obligations. If you'd like us to delete information you've submitted, contact us using the information in Section 9 and we will make reasonable efforts to honor your request, subject to legal recordkeeping requirements.

6. Your Choices and Rights

Marketing communications. If you receive marketing or follow-up communications from us and no longer wish to, you may opt out by replying to any such email or by contacting us directly using the information in Section 9.

California residents. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request access to, or deletion of, personal information we've collected about you, and the right not to be discriminated against for exercising those rights. To make such a request, contact us using the information in Section 9.

Other jurisdictions. If you are visiting from outside the United States, please note that the Site is operated in the United States and any information you provide will be processed and stored in the United States, which may have data protection laws different from those in your jurisdiction. By using the Site, you consent to this transfer and processing.

7. Data Security

We use reasonable administrative and technical safeguards designed to protect the information you provide from unauthorized access, use, or disclosure. No method of transmission over the internet or electronic storage is completely secure, however, and we cannot guarantee absolute security.

8. Children's Privacy

The Site is intended for business use by adults and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of the rights described above, please contact us at:

Lynette Owens & Associates, LLC
P.O. Box 33459
Indialantic, FL 32937
[email protected]

10. Third-Party Links

The Site may contain links to third-party websites, such as partner hotel and resort sites or social media platforms. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the tools we use on the Site, or for legal or operational reasons. The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.